Compliance Analyst and Support

Kellie T
Kellie holds the role of Compliance Analyst and Support for Medxcel at the corporate office in Indianapolis. Kellie and her team support the Program Management and Compliance teams. Kellie analyzes data from divisional resources, identifying trends, improvement opportunities, benchmarking, and training opportunities. She also coordinates the Facilities Management Operating System (FMOS™) policy and program updates and modifications with field operations to ensure the on-site Medxcel FM teams have the most up to date information. Kellie provides documentations for the teams she supports including internal process documents, process workflows and work charts, and user guides.
 
"It’s wonderful to be part of an organization that focuses upon service and putting the needs of others first."

Describe your job responsibilities.

Our team is made up of our supervisor, a coordinator, and four of us in my role. All four of us support the Program Management and Compliance teams at Medxcel, but each of us has a different focus: licensing, fire systems, reporting and PowerBI, and my focus is on documentation. We do cross train so we can support each other but we each work mostly within our defined area of focus. I started in this job about four months ago so I’m still learning but what I do is help support our team ins terms of documentation. That includes things like scheduling, FMOS™ binders, and creating things like internal process documents, process workflows, and user guides. Those things are my main focus so far.
 

Describe the path you took to arrive in your current role.

In college I majored in science, technology and society with a minor in healthcare management. When I graduated from college, I started at Medxcel through a temp agency. I did well in the position and Medxcel hired me on full time as a Solution Center Specialist I. I was in that role for two years then I was promoted to a Specialist II role which was more of a team lead. After two years in that role I felt that I was ready for the next step in my career. I really wanted to stay with Medxcel if possible, so I watched for job openings here. I didn’t want to just settle for any new position, I wanted it to be something I felt passionate about. When I saw the posting for this position, I immediately felt like this was the one, that it was really what I wanted to do next. So I applied and here we are.
 

Has Medxcel provided you with training and development?

In my prior role I was able to participate in a Medxcel training program called Training 2.0. When we work at the corporate office, we talk to associates from all over the country who work in our healthcare facilities in a wide variety of roles. The Training 2.0 program was designed to allow us to go into the field and shadow Medxcel field associates in hospital settings, to give us an understanding of their work and adds more perspective to how we at the corporate office can better assist our associates in the field.  This year I started a year-long leadership development program called EDGE at Work which is a program for emerging leaders. My cohort consists of eight of us from different companies, mostly millennials in the same early stage of our careers. We meet twice a month with our mentor who leads our sessions. The first six months we are focused on learning more about ourselves, who we are and how we fit into our jobs. The second six months will be focused on leadership training.
 

What is the best part of your job?

I love that my job is project based and I have the opportunity to dig into bigger projects for a longer time. I get a lot of satisfaction from taking a blank document, researching what end product is needed, creating that structure, then producing a polished finished project to share that benefits the associates I support. I also love the opportunity that Medxcel provides me to work with a variety of people and building relationships with them. From my team, to the departments we support, to our associates working on the front-lines in the hospitals, I hope that all of them know they can count on me whenever they need help. Those types of relationships are very rewarding to me.
 

Which of Medxcel’s Core Values speak to you the most?

Integrity and Creativity are the most important values to me in my job. To me, integrity means being honest with yourself and with others at all times. We all make mistakes, and even tiny mistakes, if not corrected may eventually cause bigger issues down the line. When I realize my mistakes, no matter how small, I acknowledge them right away and apologize. My thinking is “I’m sorry. I own this. I’m going to fix it and learn from it in the future.” Creativity also comes into play in my work. Even with my technology focus, it’s critical to have an open mind to come up with creative solutions. Sometimes the seemingly craziest ideas on paper turn out to be the best solutions!
 

What is the most unusual or interesting thing that’s happened to you at Medxcel?

When I was in college, I spent one summer in an internship at a hospital near my hometown in Illinois. I joined Medxcel after I graduated a few years later and I learned that a big hospital system in Illinois that included the site I interned at was becoming a Medxcel client. I thought it was crazy how my initial experience in healthcare was coming full circle. But even better than that, when we onboarded the client and our new employees, I got the opportunity to go to one of their larger sites in Illinois to assist our new associates on their first day with Medxcel. I was so honored to be trusted with helping to make a good first impressing with our new team at the hospital system where I got my first taste of healthcare. Very seldom do I get sent to the field to work with our employees in person, so it was particularly memorable to meet everyone in person and put names to faces.
 

Is there anything you’re learned in this role that you didn’t expect?

I’ve learned that the people at Medxcel are a lot more willing to help each other than I previously gave people credit for. When you’re in college, you may have this impression as I did of the corporate world that everyone is just looking out for themselves, that nobody cares for each other, and that everyone’s climbing the corporate ladder at the expense of others. Here at Medxcel that’s not the case at all. Everyone has been so kind and helpful and supportive; I’m amazed at how wonderful my experience has been here!
 
The other thing I’ve learned is how much goes on behind the scenes at a hospital. The facilities department is so big, and they do so much just to keep everything up and running each day. We all think of clinicians like doctors and nurses when we think of a hospital, but there is so much more going on. Now I understand how important what our maintenance teams do is to our clients and their facilities.
 

How did you get started in this career?

I’ve always had a passion for healthcare, and I knew I wanted to work in the industry in some capacity. Not being a clinician by training, I’ve been open to anything healthcare related and I really stumbled upon Medxcel somewhat by accident. I submitted my resume to a staffing agency one day and they introduced me to Medxcel. I wasn’t sure I’d like the position, but I decided to go for it and I loved it. I initially thought maybe I’d be here a year or so while I found something I like better, but it’s been four years and I couldn’t be happier working for Medxcel.
 

What has been the most challenging time in your career?

The most challenging thing I’ve worked through is the pandemic. The switch to working remotely was difficult for me, I was so used to having my team just steps away and I had to adjust to only seeing them virtually. It was a tough transition. We adapted well though, having daily check-ins on Teams and regular team meetings where we could see each other on camera. Those contact points were a big help for me, but I will say I’m definitely looking forward to the day we can all work together in person again.
 

What would you say to someone if they ask you if they should consider working for Medxcel?

I love my job and I love Medxcel and I would encourage anyone who is interested to join our team. The culture here is just so wonderful and everyone is so helpful and supportive. At Medxcel we really are like a family.
 

Has Medxcel provided you with opportunities to volunteer?

Serving our communities is very important here at Medxcel. They even give each employee paid time off each year to do volunteer work. I’ve been blessed to represent my team on the Medxcel Volunteer Committee. Each department or team has a representative, and each of us is partnered with a local organization. Each representative works with their assigned partner organization to assess their needs and ways that Medxcel employees can work to fill those needs. I am partnered with a local domestic violence center here in the Indianapolis area. Volunteering in person has not been an option for the past year and a half, but we are still working to find ways to assist these organizations. Right now I’m working with the domestic violence shelter to have my team create craft kits for the children that are staying at the shelter. I got a list of craft supplies they needed and we’re collecting them from Medxcel employees and then putting them into kits. Some of us have donated our time to put the kits together, and because of COVID we’ve reserved space outside at a local park to assemble the kits. The Volunteer Committee is just one of the ways that Medxcel supports employees and encourage them to serve others and give back to the community. It’s wonderful to be part of an organization that focuses upon service and putting the needs of others first.
 

More Profiles

Deborah H

Client Solutions Consultant I

Deborah H

Employers often tout work-life balance when recruiting employees. Not every employer lives out that promise, however. For Deb, healthy work/family boundaries and leaders who encourage and celebrate community service are two reasons why she’s enjoyed working at Medxcel.
Read More

Breon J

Talent Acquisition Partner I

Breon J

A self-described “connector of opportunity,” Breon recruits talented professionals for a variety of roles at Medxcel. When asked what stands out about Medxcel as an employer, Breon points to two things: growth opportunities and adherence to core values. “The people you’ll meet at Medxcel are eager to be valuable resources,” he shares: “That’s what makes helping people find their place here so rewarding.”
Read More

Kathy N

Director, Regulatory Compliance

Kathy N

Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.
 
Read More

Brandon Q

National Director of Operations

Brandon Q

I often find myself in the role of a coach. The conversations I have with people are less about me telling them what to do, and more about listening. “How would you do this? Have you thought about this?” I also  provide insight and perspective to other departments on how initiatives might land in the field, exploring any ramifications we may not have considered.
Read More

Dan S

Vice President of Strategic Planning and Sustainability

Dan S

Meet Dan! In his role as Vice President of Strategic Planning and Sustainability, Dan is responsible for a wide range of strategic programs including master facility planning, facility capital planning, design standards, and sustainability programs. Dan partners with Medxcel and client leaders to understand their goals and align them with appropriate facility solutions. Dan and his team are tasked with expanding Medxcel’s focus on sustainability and helping customers achieve their environmental stewardship and sustainability goals.
 
Read More

Joy R

Manager of Regulatory Compliance Support

Joy R

Meet Joy! Joy is the Manager of Regulatory Compliance Support for Medxcel. In her role Joy leads Medxcel’s team of Facilities Support Managers who are responsible for implementing policies, procedures, processes, ad providing training to support of the Facility Management Operating system (FMOS®) for Medxcel’s operations across the United States. Through her team of Compliance Support Managers, Joy holds primary responsibility for assuring those policies, procedures, and protocols are implemented, enabling standardization, training, optimization, and compliance of facility operations.

 
Read More

Casey G

Vice President, Human Resources

Casey G

Meet Casey! In her role as Vice President, Human Resources, Casey is responsible for the entire human resources function including developing and implementing strategies for talent development, acquisition, and HR services. Casey partners with the Medxcel leadership team to develop business strategies that address the talent capabilities and needs to advance Medxcel and its clients. The HR team creates and implements programs designed to attract, motivate, develop, and retain top talent within the industry, creating career paths and development opportunities for associates and leaders.

Read More

JD D

Chief Information Officer

JD D

Meet JD! In his role as Chief Information Officer (CIO), JD partners with business stakeholders on the strategic technology roadmap and options for innovation aligning with Medxcel’s goals and objectives. His Information Technology (IT) team provides an agile cohesive portfolio of technology solutions to meet the needs of Medxcel, our clients, and changing market conditions.
 
Read More

Lee W

Director, Customer Experience Center

Lee W

Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.
 
Read More

Charles F

Infrastructure Manager - Elevator Program

Charles F

Charles oversees the national elevator program for Medxcel. In his role he is responsible for managing the nationwide elevator portfolio and vendor contracts for Medxcel customer sites. As part of the Planning, Design and Construction team, he also assists with analyzing vertical transportation needs for complex capital projects.
 
Read More

Alenna P

Workforce and Report Analyst

Alenna P

Meet Alenna! Alenna is a Workforce and Report Analyst for Medxcel. In her role, Alenna supports the Client Experience and Solution Center (CEC) team by helping to standardize, optimize, and automate key staffing and forecasting processes supporting associate engagement. She works with key stakeholders within Medxcel to ensure that department resources are optimized.
Read More

Kathryn H

Energy Project Manager I – Supply Side Focused

Kathryn H

Meet Kathryn! As an Energy Project Manager, Kathryn is responsible for energy related initiatives associated with facility infrastructure, supply and demand side operational risks, and development of optimized infrastructure solutions associated with energy spend.
Read More

Carrie M

Marketing Manager

Carrie M

Meet Carrie! As Marketing Manager, Carrie leads the team responsible for creating and implementing market and customer brand messaging and materials to support the commercial growth of Medxcel. She works with organizational leaders to guide development and execution of marketing plans. The marketing team also holds responsibility for strategic marketing analysis, customer and brand experience, brand growth, project management and delivery, sales support, and customer engagement.
Read More

Billie K

Project Manager, Solutions Delivery

Billie K

Thinking back to past employers, Billie recalls a lot of resistance: Resistance to change, to growth, to opportunities. Not so with Medxcel, where she’s been encouraged to develop new skills, pursue her career aspirations, and have a say in company processes and plans. “It doesn’t feel like you have to elbow your way in or fight for what you need,” she recounts: “It just feels like support.”
Read More

Lisa C

Client Experience Coordinator Sr.

Lisa C

Meet Lisa! Lisa is a Client Experience Coordinator Sr. for Medxcel. In her role she provides exceptional service to Medxcel customers, business leaders and client-based technicians to dispatch service requests. She is responsible for documenting reported issues and works with Medxcel technicians to resolve incidents to enable customers to deliver quality care to their patients.
Read More

Kelly G

Contracting Consultant

Kelly G

Meet Kelly! Kelly is a Contracting Consultant working out of the Medxcel Corporate Office. In her role Kelly supports the execution and monitoring of national, regional, and local contracts and agreements supporting Medxcel. She partners with internal stakeholders to ensure that business needs are met at all Medxcel customer sites.
Read More

Cliff T

Supervisor, Business Intelligence

Cliff T

Cliff is Supervisor, Business Intelligence (BI) and works within the Analytics Center of Excellence (COE) at the Medxcel Corporate Office in Indianapolis. In his role, Cliff works closely with the COE Manager, and oversees a team of analysts. He and his team are responsible for facilitating the BI processes used to provide the Medxcel organization with high level analysis of quantitative and qualitative data from both internal and external sources.
Read More

Andrea A

Manager, Procure to Pay

Andrea A

Andrea is Manager, Procure to Pay and works in the Medxcel corporate office in Indianapolis, Indiana. As part of the Procurement team, Andrea leads the development, implementation, operational execution, and monitoring of purchasing activities for Medxcel.
Read More