Describe your responsibilities and the makeup of your team.

There are four VPs, Operations and we each have the responsibility of implementing field operation strategy for the organization in our region. I think of myself as the interface between customer leadership and Medxcel leadership, making sure that we connect our services, strategy, and vision to meet the needs of our customers. There are four area vice presidents and we each cover a region with multiple markets. My team consists of regional directors for each area or market so in my region I have two regional director positions, one each in Michigan and Wisconsin. Under each regional director we have facilities directors responsible for individual or groups of hospitals. These directors manage the facilities personnel at their customer sites.

Describe the path you took to arrive in your current role.

I attended Spellman College and during that time I had two consecutive summer internships at a hospital. After graduation I had the opportunity to work for healthcare organizations where I held roles in safety and emergency management. I got some additional experience in compliance and eventually found my way to Medxcel. I held the first regional emergency management officer position and after a few years I transitioned to regional safety director for Michigan then the regional director for facilities management with responsibility for facilities as well as planning, design and construction. Most recently I was promoted to VP, Operations for the region of Michigan and Wisconsin.

What types of training and development has Medxcel provided you that have assisted you in growing your career and achieving your goals?

One of the best things about Medxcel is that there are so many opportunities for development and training, and so many ways to grow an exciting career. Those opportunities have been invaluable along my career journey. I’ve taken advantage of leadership trainings, industry organization trainings, courses through Harvard Business, Managed Mentor, Medxcel University and other online courses. All of these have really helped develop me as a leader. Mentor programs help create valuable lasting relationships with Medxcel and customer leaders and allow me to learn from a wide variety of people about what works well and what doesn’t, what opportunities are available, and how I can apply those learnings. Even though we’re busy in our day-to-day work and personal lives, it’s important to take time to focus on growth and development and Medxcel supports and encourages that. I encourage all of my team members to take advantage of training and development programs and educational assistance is available to those who would like to further their education. There was a turning point in my career where I jumped from safety, which had been my comfort zone for over a decade, to operations as a regional director. With the support of Medxcel I was able to make that change in my career and grow my knowledge base.

What is the best part of your job?

As a leader, the best part of my job is seeing my team grow and be successful. To me, success means making our customers happy, providing a beautiful safe space for their staff, patients, and visitors. Success means ensuring that the environment is one we can all be proud of for the communities we serve. Success also means having a team with succession plans in place, seeing our associates grow and be promoted into new positions, sometimes seeing someone transfer to another department or division to learn something new and help cross-pollinate our organization. To me success is all about our associates, that’s the most fruitful part of my job.

How does Medxcel and its associates impact patient care?

I love to explain to people that even though we’re not clinicians, Medxcel provides an equally important component of caring for patients. I think of it as the inside the hospital contains the clinical work, those directly caring for the patients. Then the shell over that is the healthcare environment and that’s everything Medxcel is responsible for. We ensure that everything inside the hospital environment is safe, that the grounds are beautiful, that the facilities are in working order, that the temperature and humidity levels are correct, that we’re in compliance with all regulatory standards, and that everyone is prepared in case of an emergency. We also provide best pricing through our sourcing and contracting teams so that we can utilize the newest and most innovative technologies available for our customers. The inside clinical piece of the hospital can’t function without all of the things Medxcel takes care of; we’re equal partners working together to serve customers in our communities.

How would you describe the Medxcel culture?

Medxcel is an entire company of subject matter experts, in other words people with very high skill sets. Words I use to describe the culture at Medxcel include engaged, innovative, standardized, and best in class. I am a Medxcel fan, lover, and promoter!

What would you say to someone who asks you if you recommend working for Medxcel?

Coming to Medxcel was the best decision I’ve ever made, and I recommend it as a place to work a trillion times over. At some organizations, if you are looking for a career in facilities or safety there may not be a lot of opportunity for growth, but at Medxcel, we are completely focused on serving healthcare in that capacity. That provides associates with so many layers of opportunity whether they’re interested in facilities, safety, compliance, or even our corporate support functions like marketing, supply chain or finance. There are so many areas you can learn about, and you can grow your career within the organization. Medxcel supports the work we do and provides training and education, strategic leadership, standardization, and the resources we need to really grow and excel. I’ve always been made to feel that my job is extremely important and that I am greatly appreciated. That has done wonders for my career and makes me extremely engaged and excited about my work each day. Working at Medxcel is truly amazing.

More Profiles

Mia S

Facility Coordinator II

Though much of their work is invisible to patients, facilities coordinators like Mia Smith are critical to healthcare delivery. “If Medxcel wasn’t here, the hospital wouldn’t be able to run the lights, the generators, the refrigerators, the everyday things needed to deliver patient care,” Mia shares. Between opportunities for growth, generous PTO, and working toward a shared goal, Mia found in Medxcel “a great company where you can actually grow.

Plumber I

Medxcel is a great place to start working, especially at the entry level of trades. There is always someone here to help you or to provide you with the resources you need. The benefits and flexibility are great.

Facilities Technician II

The Medxcel culture is very inclusive, diverse, engaging, and innovative. As a company we take great pride in our work.

Director, Regulatory Compliance

Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.

National Director of Operations

I often find myself in the role of a coach. The conversations I have with people are less about me telling them what to do, and more about listening. “How would you do this? Have you thought about this?” I also provide insight and perspective to other departments on how initiatives might land in the field, exploring any ramifications we may not have considered.

Vice President of Strategic Planning and Sustainability

Meet Dan! In his role as Vice President of Strategic Planning and Sustainability, Dan is responsible for a wide range of strategic programs including master facility planning, facility capital planning, design standards, and sustainability programs. Dan partners with Medxcel and client leaders to understand their goals and align them with appropriate facility solutions. Dan and his team are tasked with expanding Medxcel’s focus on sustainability and helping customers achieve their environmental stewardship and sustainability goals.

Manager of Regulatory Compliance Support

Meet Joy! Joy is the Manager of Regulatory Compliance Support for Medxcel. In her role Joy leads Medxcel’s team of Facilities Support Managers who are responsible for implementing policies, procedures, processes, ad providing training to support of the Facility Management Operating system (FMOS®) for Medxcel’s operations across the United States. Through her team of Compliance Support Managers, Joy holds primary responsibility for assuring those policies, procedures, and protocols are implemented, enabling standardization, training, optimization, and compliance of facility operations.

Director Real Estate

Meet Elyssa! Elyssa is a Real Estate Director, responsible for Medxcel’s real estate services delivery and oversight of real estate operations for her assigned region. In her role Elyssa develops, implements, and aligns operational goals to the strategic direction of each customer organization. She leads the management of real estate transactions and operations and manages a team of portfolio and property managers serving customers within the region, ensuring service excellence for all partners and customers.

Regional Landscaping Operations Manager

Meet Jonathan! Jonathan is the Regional Landscaping Operations Manager for Medxcel customer sites in the southern region. In his role, Jonathan oversees all landscaping operations in his region, provides leadership for the landscaping managers and supervisors in his region, and works alongside other operational leaders to develop, implement, and monitor goals, policies and procedures. Jonathan assists his teams in achieving their goals, delivering service excellence, and ensuring customer satisfaction.

Vice President, Human Resources

Meet Casey! In her role as Vice President, Human Resources, Casey is responsible for the entire human resources function including developing and implementing strategies for talent development, acquisition, and HR services. Casey partners with the Medxcel leadership team to develop business strategies that address the talent capabilities and needs to advance Medxcel and its clients. The HR team creates and implements programs designed to attract, motivate, develop, and retain top talent within the industry, creating career paths and development opportunities for associates and leaders.

Director Fire Systems

Meet Greg! In his role as Director of Fire Systems, Greg is responsible for the strategy, direction, organization, and administration of Medxcel’s national fire systems program. He assists in developing and executing the policies and procedures of the program to support fire systems and safety compliance for Medxcel customers.

Chief Information Officer

Meet JD! In his role as Chief Information Officer (CIO), JD partners with business stakeholders on the strategic technology roadmap and options for innovation aligning with Medxcel’s goals and objectives. His Information Technology (IT) team provides an agile cohesive portfolio of technology solutions to meet the needs of Medxcel, our clients, and changing market conditions.

Director Landscaping

Meet Stephen! Stephen is the Landscaping Director for Medxcel where he is responsible for leading Medxcel’s landscaping operations at client sites across the country. He and his team are responsible for client satisfaction, capital development, cost savings programs, and global best practices in the field of healthcare landscaping. Stephen works alongside Medxcel operational leaders to develop, implement, and monitor goals, policies, and procedures. Stephen ensures that landscaping teams achieve balance between service delivery, cost, and efficiencies while continuously improving operating effectiveness and client satisfaction.

Director, Customer Experience Center

Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.

Plumber III

Meet Joe! Joe is a Plumber III at a Medxcel customer site in Oklahoma. In his role, Joe is responsible for installing, repairing, and maintaining pipes, fixtures, and other plumbing used for water distribution and wastewater disposal within the facility. He coordinates with others to ensure that all projects are completed on time, and in compliance with all safety and building codes. As a team lead, Joe helps to train new associates and serves as a plumbing subject matter expert within his site.

Manager Facilities

Meet Jeffrey! Jeffrey is a Facility Manager at a client site in Alabama. In his role, Jeffrey manages the daily operations of the maintenance and facilities department for his facility. He and his team ensure that the property operates safely and efficiently and is in compliance with all applicable regulatory and safety guidelines while maintaining service excellence

HVAC Tech II

Meet David! David is an HVAC Tech II at a Medxcel client site in Kansas. In his role, David installs, operates, and maintains the hospital’s heating and air conditioning (HVAC) systems. He is responsible for identifying and completing needed repairs and assists with the installation of replacement equipment when needed. David and his team conduct preventative maintenance and upgrades to the HVAC systems and equipment and assist other teams within Medxcel as needed.

Regional Director Construction

Meet Kristen! In her role as regional director construction, Kristen is responsible for oversight of all Medxcel Planning Design and Construction projects and project managers in her territories. She works alongside facilities management and customer leadership teams to ensure the successful coordination, implementation, and completion of all capital construction, expansion, and renovation projects. She focuses on the overall effectiveness of the design and construction and alignment with the mission and strategy of Medxcel and the customer.

Facilities Manager

Meet Paul! Paul is the Facilities Manager at a hospital system in Tulsa, Oklahoma. In his role Paul manages the daily operations of the maintenance and facilities department to ensure that all customer goals are met while delivering service excellence. Paul assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

HVAC Tech II

Meet Vicente! Vicente is an HVAC Tech II at a Medxcel client hospital in Kansas. In his role, he is responsible for maintaining the organization’s heating and air conditioning (HVAC) systems. He and his team identify repair and replacement needs and complete repairs and equipment installation as needed. Vicente conducts preventative maintenance and upgrades on the HVAC system equipment and assists other Medxcel departments as needed.

Manager Facilities

Meet Tyris! Tyris is a Facilities Manager for a Medxcel client in Jacksonville, Florida. As Facilities Manager, Tyris manages the daily operations of the maintenance and facilities department at his assigned hospital. He and his team ensure that the facility operates safely and efficiently and remains in compliance with all applicable regulatory and safety guidelines while maintaining service excellence. Tyris works with both Medxcel and client leadership to align organizational goals and objectives.

Regulatory Compliance Manager III

Meet Megan! Megan is a Regulatory Compliance Manager III where she helps lead the implementation of Medxcel’s operating system. She assesses new and existing clients for operational and regulatory compliance and provides operational and regulatory support to Medxcel facilities.

Facility Manager

Meet Joseph! Joseph is the Facility Manager at a customer hospital site in Illinois. In his role Joseph manages the daily operations of the maintenance and facilities department to ensure that the customer goals are reached while delivering service excellence. He assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

Maintenance Mechanic I

Meet Latasha! Latasha is a Maintenance Mechanic I at a Medxcel client hospital in Oklahoma. In her role, she performs routine and preventative maintenance duties at her site. She performs preventive maintenance troubleshoots, diagnoses, and repairs a variety of mechanical systems and equipment at her client facility.

Carpenter II

Meet Ricky! Ricky is a Carpenter II at a Medxcel customer site in Florida. In his position, Ricky is responsible for carpentry, painting, and general maintenance tasks at his facility. He repairs fixtures such as doors, locks, and cabinets. Ricky also primes, paints and stains surfaces in the hospital including walls, ceilings, equipment, and furniture.

Resource Director

Meet Kelly! Kelly is a Resource Director for Medxcel. In her role, Kelly acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.

Electrician II

Meet Sarah! Sarah is an Electrician II for Medxcel in Michigan. In her role Sarah is responsible for maintenance and repair of electrical systems and wiring, equipment, and appliances. She diagnoses malfunctioning systems and components, using test equipment and tools to locate the causes of breakdowns and to correct issues.

Fire Systems Tech I

Meet Annette! Annette is a Fire Systems Tech I for Medxcel in Novi, Michigan. In her role, Annette is responsible for the testing of the fire alarms, sprinkler systems, and related equipment at her site. She performs preventive maintenance and inspections of the life safety systems and equipment and is the subject matter expert on fire alarms and fire suppression.

Resource Director

Meet Daniel! Daniel is a Resource Director for Medxcel. In his role, Daniel acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.

Building Performance Standards Manager

Meet Shawn! Shawn holds the role of Building Performance Standards Manager for Medxcel. In her role, Shawn is responsible for understanding customer facility expectations and evaluation of building performance, using evidence to support planning and design standards. She collaborates with subject matter experts within Medxcel and its customers, utilizing analysis to optimize standards across multiple factors and variables. Shawn is responsible for managing two processes: evaluation of building performance and the creation of new standards and upgrading of existing standards. Her work will help Medxcel develop a body of knowledge that is unique to the healthcare marketplace.

Fire Systems Tech III

Meet Rob! Rob is a Fire Systems Technician III for Medxcel serving customers in Indiana. He serves as the team lead for the local Medxcel Fire Systems team and is responsible for leading the team as they maintain, install, repair, test and inspect fire systems and sprinkler equipment in their assigned facilities.

Facilities Supervisor

Meet Rachel! Rachel is a Facilities Supervisor in the Chicago area, responsible for the day-to-day direction of her facilities department staff at a customer’s healthcare facility. She assists in setting strategic direction to achieve operational and financial goals for safety, utility and building systems. Her team ensures physical plant efficiency and cost minimization through preventive and corrective maintenance scheduling, energy management and regulatory compliance.

Supervisor Facilities

Meet Jorge! Jorge is a Facilities Supervisor in Texas. In his role Jorge provides direction and leadership to the staff within the facilities department at his client site. He assists in setting the strategic direction to meet operational and financial goals, maintaining safety, utilities, and building systems. As Facilities Supervisor, Jorge also helps to ensure that all site regulatory and safety compliance is appropriately documented.

Manager Facilities

Tony is Manager Facilities for a Medxcel customer in Washington DC. As the Facility Manager, Tony is responsible for managing the daily operations of the maintenance and facilities departments. He partners with the customer’s leaders to develop, implement, and achieve operational goals. Tony and his team ensure the safe and efficient operation of the medical campus in compliance with applicable regulatory and safety guidelines. He works with associates, vendors, and the customer to drive successful operations and ensure satisfaction of all constituents.

Plumber II

Miguel is a Plumber II for Medxcel in Wichita, Kansas. In his role Miguel is responsible for installing, repairing, and maintaining pipes, fixtures and other plumbing equipment used for water distribution and wastewater disposal within the medical facility. Plumbers work cooperatively with other trades and laborers to ensure that all specifications, legislation, and policies are met and assigned projects are completed efficiently and on schedule.

Electrician III

Jeff is a Medxcel Electrician III in Tulsa, Oklahoma. In his role Jeff assembles, installs, tests, and maintains electrical equipment, appliances, and fixtures. He diagnoses malfunctioning systems and components using test equipment and hand tools, locating the cause of a breakdown and correcting the problem. He inspects electrical systems, equipment, and components to proactively identify hazards, defects, and necessary repairs to ensure code compliance.

Fire Tech III

Greg is a Medxcel Fire Tech in Milwaukee, WI. He and his team oversee fire and sprinkler system inspections and maintenance for nine hospitals and several dozen clinics in the greater Milwaukee area.

Carla S

VP, Operations

Describe your responsibilities and the makeup of your team.

Describe the path you took to arrive in your current role.

What types of training and development has Medxcel provided you that have assisted you in growing your career and achieving your goals?

What is the best part of your job?

How does Medxcel and its associates impact patient care?

How would you describe the Medxcel culture?

What would you say to someone who asks you if you recommend working for Medxcel?

More Profiles

Mia S

Facility Coordinator II

Gabriel C

Plumber I

Todd K

Facilities Technician II

Kathy N

Director, Regulatory Compliance

Brandon Q

National Director of Operations

Dan S

Vice President of Strategic Planning and Sustainability

Joy R

Manager of Regulatory Compliance Support

Elyssa C

Director Real Estate

Jonathan H

Regional Landscaping Operations Manager

Casey G

Vice President, Human Resources

Greg G

Director Fire Systems

JD D

Chief Information Officer

Stephen G

Director Landscaping

Lee W

Director, Customer Experience Center

Joe P

Plumber III

Jeff R

Manager Facilities

David T

HVAC Tech II

Kristen H

Regional Director Construction

Paul S

Facilities Manager

Vicente F

HVAC Tech II

Tyris W

Manager Facilities

Megan M

Regulatory Compliance Manager III

Joe R

Facility Manager

Latasha M

Maintenance Mechanic I

Ricky W

Carpenter II

Kelly H

Resource Director

Sarah B

Electrician II

Annette L

Fire Systems Tech I

Daniel R

Resource Director

Shawn S

Building Performance Standards Manager

Rob D

Fire Systems Tech III

Rachel H

Facilities Supervisor

Jorge D

Supervisor Facilities

Tony J

Manager Facilities

Miguel F

Plumber II